FAQ

How do I open a wholesale account?

Complete the account registration with your business and contact details. Olem reviews applications before enabling wholesale pricing and ordering.

Why can I browse products but cannot see prices?

Wholesale pricing and ordering are available to approved accounts. If your account is awaiting approval, you can continue browsing. If you need help with your status, contact our sales team.

What is a size run?

A size run identifies the sizes included in a case, the number of pairs in each size and the total pairs per case. Choose the color and run you need, and check the product's size chart before ordering. See our size-run guide.

Where can I browse the collections?

Visit our footwear catalogs or browse the online product catalog. For availability and assistance selecting case packs, contact sales.

How do I check delivery dates or tracking?

Review the information shown for your selected items in the cart. For confirmation of availability, dispatch or tracking, contact our team with your order or style reference. Contact sales before ordering if you need delivery by a specific date.

Does opening an account include credit terms?

Credit terms require a separate application and review by Olem's credit department.

Who can answer shipping or returns questions?

Please contact Olem or call 305-325-9000 to confirm the conditions that apply to your order.